How Jumia is Using Chatbots To Add Value To Customers Buying Experience

Chatbots are now widely used because getting quick feedback is essential to today's customers. Many businesses have recognised this fact and are deploying chatbots to assist the customer service team to drive customer engagement and interaction. This, in turn, will impact the Net Promoter Score (NPS), thus making customers more loyal. This said, here are 5 ways chatbots add value to the buying experience of customers.

24-hour customer service

Your customer service representative can sometimes be overwhelmed and cannot respond to all requests. This is where chatbot comes in. Because they use artificial intelligence to process information, they can respond and reply accurately to enquiries and queries at any time of the day.

Seamless live chat

The clarity of the response of a chatbot has made so many people think that they are actually chatting with a customer rep. Unknown to them, they are talking to a chatbot. For example, you can use Jumia Bot from the stables of Jumia, Nigeria's no 1 shopping destination to make enquiries about your shopping preference and resolve complaints.

Allows you to personify your brand

With chatbot, you can easily personify your brand depending on your brand vision. Chatbot can feature with various conversational styles that range from being friendly to helpful and playful. These different personalities will ensure that customers keep coming back.

Can handle endless queries

Chatbots have been set up to use human intelligence to sort out customer queries. As a result, chatbots can handle endless queries with little or no mistake. Despite the fact that chatbots can do the job, it doesn't mean you should remove the human touch.

Smoother purchase journey

Chatbot can do so many things that will ensure that the consumer's purchase journey is smooth. The bot can offer relevant information, video content and even voucher code. In addition, chatbots can also assist customers with aggregating information like the item they desire to purchase, the method they want to pay for the order, and how they want the order shipped. 

Leadership And Political Participation: The Story of Hon. Nnenna Ukeje-Elendu

BY EMMANUEL AJIBULU

There is growing recognition of the untapped capacity and talents of women and women’s leadership. Over the last two decades, the rate of women’s representation in national parliaments globally has incrementally increased from 11.8 percent in 1998 to 17.8 percent in 2008 to 23.5 percent in 2018.

 

Some regions have seen particularly dramatic increases, such as Sub-Saharan Africa, where in the last 20 years the number of women in parliaments has risen from 11 to 23.6 percent, and the Arab States region, which has seen an increase from 3.1 to 17.5 percent.

 

Total global representation is still well below the 30 percent benchmark often identified as the necessary level of representation to achieve a “critical mass” a considerable minority of all legislators with significant impact, rather than a token few individuals; not to mention falling short of women’s representation as half of the world’s population.

 

For a fact, the full and equitable participation of women in public life is essential to building and sustaining strong, vibrant and productive democracies.

 

Accordingly, the meaningful participation of women in national, local, and community leadership roles has become an important focus on global development policy. Still, some may ask why it matters if women become political leaders, elected policymakers, or civil society activists.

 

Why does the world need more women involved in all aspects of the political process? Women's political participation results in tangible gains for democracy, including greater responsiveness to citizen needs, increased cooperation across party and ethnic lines, and a more sustainable future.

 

Women’s participation in politics helps advance gender equality and affects both the range of policy issues that get considered and the types of solutions that are proposed. Research indicates that whether a legislator is male or female has a distinct impact on their policy priorities. There is also strong evidence that as more women are elected to office, there is a corollary increase in policy making that emphasizes quality of life and reflects the priorities of families, women, and ethnic and racial minorities.

 

Meanwhile, for posterity to be kind to Nigeria and her key stakeholders in decision making, an individual like Hon. Nnenna Ukeje-Elendu should not just be applauded, honoured or awarded with laurels; she needs to be given more national responsibilities where she can explore more of her esteemed potentials. At the National Assembly, her quality representation since the last 12 years in terms of sponsored Bills, Motions, and various presentations and contributions on topical national issues have raised the bar for good governance and legislative representation. Notable among her impacts was the diplomatic policy direction she offered when the infamous xenophobic attacks on Nigerians in South Africa and other parts of the world became prevalent.

 

No wonder Alhaji Atiku Abubakar, the People's Democratic Party (PDP) Presidential standard bearer embraced a gender friendly campaign team involving people of great ideas who are highly disciplined, and with enviable and indelible track records that Nigerians could be proud of.

 

More importantly, the choice of Alhaji Atiku to have this quintessential female lawmaker, Hon. Nnenna Ukeje-Elendu, the Chairman, House of Representatives Committee on Foreign Affairs and member representing Bende Federal Constituency in marketing his candidacy for the presidency has turned out to change political narrative, a move that has incredibly added value to PDP's electoral victory come February, 2019.

Tapping Travel Insurance For A Smooth and Safe Trip

The importance of travel insurance cannot be overstated whenever you travel. Travel insurance is insurance that is intended to cover medical expenses, trip cancellation, lost luggage, flight accident and other losses incurred while travelling. Despite the many advantages of travel insurance, only a handful of travellers buy a travel insurance policy.

Imagine this scenario: you have exited your office and you are on your way to your long-planned vacation. Everything is going smoothly and you are excited and looking forward to it. However, your baggage disappears. To make matters worse, all your travel documents are in your suitcase. This is definitely a nightmare and it is exactly why you need travel insurance.

Where to buy travel insurance

Buying travel insurance is not rocket science. In fact today, you do not need an insurance company to buy insurance. You can buy your travel insurance from Jumia's hotel & flight services. There are pocket-friendly plans like Business/Tourism, Students Plan and Pilgrimage Protection. So, if you are visiting Europe (Schengen), for a business trip, you will pay as low as N2,740.23, if you are between the ages of 0 and 79 years. This covers you for up to 7 days.

How to tap travel insurance for a smooth and safe trip

Your lost luggage will be replaced

A lot of travellers go on tour with different types of items from clothes to home appliances and jewellery. If you do not have travel insurance, you will be the one to bear the cost of these lost items. Due to this, it’s advisable to buy a travel insurance cover so as to prevent any kind of loss of cash theft.

Your medical expenses will be covered

Whether you are on a business or leisure trip, you do not know when you are going to fall ill. If you happen to fall ill, you may be unable to cover your medical expenses because the medical bills may be too expensive for you to settle. To avoid this kind of unpredictable situation, just buy travel insurance.

You won’t pay cancellation fees

Every traveller books a trip in anticipation that nothing will disrupt your travel plans. From nowhere, you got an email summoning you to the office, you have no choice than to cancel your trip. For this, you will be charged a cancellation fee. You do not need to pay this fee if you have travel insurance.

Beyond planning and hoping for a smooth trip, you should have it at the back of your mind that uncertain and unpredictable things happen. To forestall and deal precisely with these uncertainties and actually guarantee a smooth trip, then you should never travel without a travel insurance cover. 

Tapping Travel Insurance For a Smooth & Safe Trip

The importance of travel insurance cannot be overstated whenever you travel. Travel insurance is insurance that is intended to cover medical expenses, trip cancellation, lost luggage, flight accident and other losses incurred while travelling. Despite the many advantages of travel insurance, only a handful of travellers buy a travel insurance policy.

Imagine this scenario: you have exited your office and you are on your way to your long-planned vacation. Everything is going smoothly and you are excited and looking forward to it. However, your baggage disappears. To make matters worse, all your travel documents are in your suitcase. This is definitely a nightmare and it is exactly why you need travel insurance.

Where to buy travel insurance

Buying travel insurance is not rocket science. In fact today, you do not need an insurance company to buy insurance. You can buy your travel insurance from Jumia's hotel & flight services. There are pocket-friendly plans like Business/Tourism, Students Plan and Pilgrimage Protection. So, if you are visiting Europe (Schengen), for a business trip, you will pay as low as N2,740.23, if you are between the ages of 0 and 79 years. This covers you for up to 7 days.

How to tap travel insurance for a smooth and safe trip

Your lost luggage will be replaced

A lot of travellers go on tour with different types of items from clothes to home appliances and jewellery. If you do not have travel insurance, you will be the one to bear the cost of these lost items. Due to this, it’s advisable to buy a travel insurance cover so as to prevent any kind of loss of cash theft.

Your medical expenses will be covered

Whether you are on a business or leisure trip, you do not know when you are going to fall ill. If you happen to fall ill, you may be unable to cover your medical expenses because the medical bills may be too expensive for you to settle. To avoid this kind of unpredictable situation, just buy travel insurance.

You won’t pay cancellation fees

Every traveller books a trip in anticipation that nothing will disrupt your travel plans. From nowhere, you got an email summoning you to the office, you have no choice than to cancel your trip. For this, you will be charged a cancellation fee. You do not need to pay this fee if you have travel insurance.

Beyond planning and hoping for a smooth trip, you should have it at the back of your mind that uncertain and unpredictable things happen. To forestall and deal precisely with these uncertainties and actually guarantee a smooth trip, then you should never travel without a travel insurance cover. 

The importance of travel insurance cannot be overstated whenever you travel. Travel insurance is insurance that is intended to cover medical expenses, trip cancellation, lost luggage, flight accident and other losses incurred while travelling. Despite the many advantages of travel insurance, only a handful of travellers buy a travel insurance policy.

Imagine this scenario: you have exited your office and you are on your way to your long-planned vacation. Everything is going smoothly and you are excited and looking forward to it. However, your baggage disappears. To make matters worse, all your travel documents are in your suitcase. This is definitely a nightmare and it is exactly why you need travel insurance.

Where to buy travel insurance

Buying travel insurance is not rocket science. In fact today, you do not need an insurance company to buy insurance. You can buy your travel insurance from Jumia's hotel & flight services. There are pocket-friendly plans like Business/Tourism, Students Plan and Pilgrimage Protection. So, if you are visiting Europe (Schengen), for a business trip, you will pay as low as N2,740.23, if you are between the ages of 0 and 79 years. This covers you for up to 7 days.

How to tap travel insurance for a smooth and safe trip

Your lost luggage will be replaced

A lot of travellers go on tour with different types of items from clothes to home appliances and jewellery. If you do not have travel insurance, you will be the one to bear the cost of these lost items. Due to this, it’s advisable to buy a travel insurance cover so as to prevent any kind of loss of cash theft.

Your medical expenses will be covered

Whether you are on a business or leisure trip, you do not know when you are going to fall ill. If you happen to fall ill, you may be unable to cover your medical expenses because the medical bills may be too expensive for you to settle. To avoid this kind of unpredictable situation, just buy travel insurance.

You won’t pay cancellation fees

Every traveller books a trip in anticipation that nothing will disrupt your travel plans. From nowhere, you got an email summoning you to the office, you have no choice than to cancel your trip. For this, you will be charged a cancellation fee. You do not need to pay this fee if you have travel insurance.

Beyond planning and hoping for a smooth trip, you should have it at the back of your mind that uncertain and unpredictable things happen. To forestall and deal precisely with these uncertainties and actually guarantee a smooth trip, then you should never travel without a travel insurance cover. 

Power Supply Back In Igbokoda As Osinbajo Commissions BEDC, NDPHC Restoration Project

Residents of Igbokoda in Ilaje Ese Odo local government in Ondo South senatorial zone who have resigned their fate to living without electricity for the past five years were enveloped in frenzy of joy on Wednesday as Vice-President Yemi Osinbajo commissioned the restored power project facilitated by the BEDC Electricity Plc. (BEDC) and Niger Delta Power Holding Company (NDPHC) which jointly completed work on the rehabilitation of the power project in the town.

With the commissioning by the Vice-President flanked by Ondo state Governor, Mr. Rotimi Akeredolu, Executive Director, Commercial of BEDC, Mr. Abu Ejoor, Chief Technical Officer, (CTO) Engr. Ashok Acharya and officials of NDPHC, 10 out of the 21 distribution substations in the Igbokoda community came on with power supply thus illuminating the town which had been out of supply for so many years. The substations that were energized as at Wednesday include; Larada, General Hospital Secretariat road substation, Ikuomola, Ilara, Orioketilu, Church substation, Okoga College road/Omotehin, GRA1, GRA4/NDDC and Broadstreet substations.

The project which is an ongoing exercise is expected to extend to Okitipupa and other parts of Ondo South senatorial zone in due course.

The restoration achieved by BEDC with the speedy rehabilitation of the power project in conjunction with NDPHC under the national Independent power project (NIPP) will bring positive effect on the social and economic activities in the area. It has always been the central town for inhabitants of the Ondo South senatorial district of Ondo state comprising Okitipupa, Ireless, Ilaje, Ese-Odo, Odigbo and Ile-Oluji/Oke-Igbo local governments due to the presence of several amenities.

The belief by the communities is that if the availability of power supply is addressed, other improvements will follow. Power outage has greatly affected social and economic activities in the area, just as people of the area have resigned their fate to living without electricity.

It will be recalled that federal government had listened to the restive residents of communities under Ondo South senatorial zone over their power rehabilitation project as it directed the National Independent Power Project (NIIPP) to join forces with BEDC for the speedy rehabilitation of the whole network across four local governments namely; Okitipupa, Ese-Odo, Irele and Ilaje local governments in four phases.

Indications to this effect emerged recently after the joint team of BEDC engineers and the NIPP officials worked on the Okitipupa 33Kv overhead line project which covered the aforementioned local government areas in line with the charted out the schedule for the commencement of the whole network rehabilitation.

BEDC it will be recalled, had commenced rehabilitation work on the network but slowed down due to constraints of thick vegetation, and lengthy feeder which made the rehabilitation work prone to faults; a development which accounted for the recent protests by youths of the affected communities. As a step forward, BEDC and NDPHC had collected survey samples of other routes to be used in re-routing the affected lines for the areas under rehabilitation, as a permanent solution to hitches before the NIPP intervention support.

In fact, the BEDC had extended restoration work to Ondo North, South, Odo Aye and Okitipupa, while 19 communities had been connected to the grid in Ondo South including Ore, Odigbo, Adaja and Liyetu among others. In Ondo North, 34 communities have beenconnected including Gedegede, Ikun, Eriti, Oke-Agbe, Ikare, Arigidi, Oba-Akoko and Ikaram among others.

It will be recalled that in fulfilment of its pledge to Ekiti state government, BEDC Electricity Plc. (BEDC) has last December restored electricity supply to some communities in Ekiti state namely; Erinijiyan, Ipole-Iloro and Ikogosi.

Video: Oyedepo, Suleman, Enenche 'Marked As Nigerian Govt Allegedly Hatches Fresh War Against The Church'

Watch video here;

A video clip is currently circulating in the social media alleging a plot by the Muhammadu Buhari-led federal government to restrict the activities of prominent men of God from Nigeria.

A message in the video quoted ‘a source inside Aso Rock’ as saying there was a plan by the government to set up an agency tagged ‘National Faith Relations & Regulation Commission (NFRRC)’ allegedly designed to monitor and regulate church operations. A former police inspector general, Suleiman Abba, has allegedly been penciled to head the agency.

It was revealed that three outspoken Nigerian pastors were the first target of the plan; Bishop David Oyedepo, Apostle Suleman and Pastor Paul Enenche, “who would be accused for engaging in hate speeches.”

According to the video, the agency would also be tasked to regulate church messages against ‘hate speeches’ and ‘scrutinize churches’ accounts’ as well as restricting pastor from maintaining foreign accounts’.

“It is Satan's warfare against the Church, which is the primary subject of Revelation 12 and 13”, notes a Lagos based cleric who confirmed the message video was real.

Around the world today, Christians are protesting alleged victimization and rising genocide that they suggest ought to provoke global alarm. In recent years the violent oppression of Christian minorities has become the norm in Muslim-majority nations stretching from West Africa and the Middle East to South Asia and Oceania.

Hon. Fatee Muhammed Gives Jamb Forms, Free Training To 200 Students

A Lagos female politician, Hon. Fateema Muhammed, has offered to sponsor free coaching in addition to paying for JAMB forms for 200 students.

Noted for her regular philanthropic activities through her Fatee Muhammed Foundation, the increasingly popular politician is contesting to represent Ifako Ijaiye at the House of Representatives on the platform of People’s Democratic Party (PDP).

The Foundation, we gathered, is organizing a three times per week coaching for the beneficiaries until the one-day exam which will be held at Flovick Event Centre, along Jonathan Coker, Fagba, Lagos State.

According to Fatee, as she is fondly addressed, “what is worth doing at all is worth doing well. We realized that while some of the beneficiaries are fresh high school graduates, some are retaking the exam. Therefore, it is expedient to help them through with revisions and lectures. The coaching will concentrate on all the expected subjects and also cover the JAMB syllabus. Trained teachers have been contracted for this purpose. All we need is for the students to show up.”

Meanwhile, a mock jamb examina

tion will take place at the end of the lectures where the two best students will win university scholarships from the Foundation.

"I Aim To Be A Global Brand in PR and Advertising" ...Adron Group's Brand Manager, Oluwakemi Arewa

...shares her 14 years experience

When one take a good look at the TV Commercials, Radio Commercials and some of the media skits of Adron Homes; the groundbreaker homes merchant in Africa, one would begin to wonder if the brains behind them are not Nigeria’s, such quality as believed comes from foreigners who are vast in that aspect but shockingly, the brain behind them isn’t far-fetched, they are all the ideas and contents of Oluwakemi Arewa, the Group Head, Brand and Corporate communications for Adron Group; she also doubles as PR executive and 

consultant for the leading real estate merchant.

Oluwakemi Arewa didn’t just come into the business from nowhere; she has been into the Media world for over 14 years of serious practice. She started in 2005 with Eko FM, after having her National Diploma Programme at the Nigerian Institute of Journalism, she started three different programs with EKo FM, she later joined Continental TV services; owners of TVC and Radio Continental and got promoted six     months later as a presenter on radio, and on TV. She had a radio program called entertainment weekly, a TV program called showbiz weekly, and was also reporting the news, due to her potentials. All these happened between 2007 - 2009.

For her, working for Adron Homes isn’t just about how much she is paid; it’s about adding value to humanity.

In her words ‘’ Adron Homes and Properties is the number 1, I joined Adron because of its vision in terms of meeting shelter needs. I saw the vision and the passion and also the value they add.

I believe in value, it comes before money, if you add value, people will respect you. I calls Aare Adetola Emmanuel (GMD) my dad because whenever I look at him, I see intelligence, I see a mentor, I see an Inventor, because he's is hardworking, and also a philanthropist who has affected our society in a positive way. The upmost trust he placed in my abilities makes me always go the extra miles to get things done, I do overtime because I connect to his vision and objectives. It’s a privilege to be at this position’’.

It would be recalled that Adron Homes held one of the biggest concert of 2018 recently called ‘Festival of Lemon’, the concert remains one of the most talked about and this is due to the kind of commercials that were put out to make people get to know about it even before it took place; the kudos goes to her and her content. She also spoke about how she went about it and also one of the promo she worked on.

“Festival of lemon was big; we had a lot of advantage because we put together the programme for staff and clients. We deployed an emotional approach to advertising and also played with numbers.

We created an exciting and informative content for TV and radio via the use of jingles and of course we also talked about bonuses, benefits and free gifts

Everyone was really interested because everything we talked about on TV and radio was genuine.

  It was big, we had to use what we have; we have the A list artists, so we used them to create content. For TV, we used their songs; there's was a voice over that talked about the benefits, aside the fact that we were giving land, we gave home appliances too; everyone would want to benefit.

For the Independence promo, we played on the strategy of product benefit and bonuses while telling stories adaptable to each of our ambassadors, this made it easy for the public to relate with the brand."

However, it is not just out of the ordinary that one cooks up such amazing contents, she talked about what inspires her.

‘’God is my inspiration, I draw my inspiration from him; when I pray, I see things; when I read the bible, I see things, it’s like they are putting a video of things I need to do in my head, I hear things when I’m working, I just feel it, that's why I don’t stop, I don't get distracted, and it's also a matter of exposure. If you are a content person, you need to read wide, look at what people do, I watch what other companies do, I see how they organize their adverts, it might not be the same way but you will get your creativity and put things together’’

She also speaks about her next level

"I want to emerge, evolve and take over, my vision is to be the next big thing in the world of PR in Nigeria and beyond, I’m looking forward to becoming a global champion in the world of PR and advertising. This requires that I constantly upgrade myself, my skills and the knowledge I have right now. It's very important because, to be the light in any sector you have to shine and to shine you need to be connected to constant energy. Energy in real sense simply means information, skills upgrade,and constant education

When you stop learning, you start dying. So for me, I’m constantly taking steps to progress."